Connect With Jon

About Jon Picoult

Acclaimed author and keynote speaker.
Founder of Watermark Consulting.
Advisor to CEOs.

Jon Picoult is masterful at helping companies impress their customers and inspire their employees — creating raving fans that drive business growth.  He is the founder of Watermark Consulting and a noted authority on customer and employee experience. 

A sought-after business advisor and public speaker, Jon has worked with the C-suite at some of the world’s foremost brands.  He helps organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.

Jon’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, Fortune and Forbes.  His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry, referenced by firms such as McKinsey, Deloitte, Accenture, Forrester, SAP, and Oracle.

Jon is also the author of the Amazon bestseller, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which was featured in The Wall Street Journal as a top reading pick, and has also earned praise from business luminaries such as Horst Schulze (co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of Best Buy), and Marshall Goldsmith (world-renowned executive coach).

Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 firms – leading service, operations, distribution, technology, sales and marketing.  Early in his career, at the age of 29, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading global financial services company.

Jon received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University.

Read More +


Jon Picoult has headlined events around the globe, earning rave reviews for his engaging, eye-opening live and virtual keynote programs.


As Principal of Watermark Consulting, Jon Picoult has personally advised the C-suite of Fortune 500 companies, helping those organizations cultivate loyalty in both the marketplace and the workplace.


Jon Picoult wrote the book on customer experience — literally.  An Amazon bestseller, his book “From Impressed To Obsessed” was featured in The Wall Street Journal as a top reading pick and has also earned praise from CEOs and business luminaries alike.