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Learn about great customer experiences from a speaker with his own raving fans.
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"The impact Jon had on our organization cannot be overstated."
Jon was incredible! At our Leadership Conference, he spoke to our top 1,800 executives and had them absolutely mesmerized. Our CEO was so impressed by Jon’s keynote that he immediately arranged for everyone in the audience to get a copy of Jon's book. His talk was energetic, eye-opening, and eminently actionable. The impact Jon had on our organization cannot be overstated.
"Impressive, inspiring, and engaging."
Jon Picoult has been a cornerstone of our leadership development programs and one of our most highly rated and highly respected speakers. He does his homework to ensure he knows the audience and tailors the content to be fully relevant and insightful. The breadth and depth of the knowledge, perspective, and insight he brings has been invaluable to our leaders. Jon is an impressive, inspiring, and engaging presenter... a true professional in every sense of the word.
“Original material combined with palpable passion.”
Jon Picoult delivers the one-two punch you hope every speaker will land – original material combined with palpable passion. Jon closed our TEDx event and left the audience uplifted and ready for action. I highly recommend Jon to open, close or present anywhere within your agenda where you desire to stimulate your audience's minds and senses.
“One of the best outside speakers we have ever brought in.”
Jon was fantastic! His presentation was extremely informative and highly entertaining. He gave us invaluable insight into what it takes to create a great customer experience – not only in terms of how we interact with our customers, but also how we interact with each other. He’s one of the best outside speakers we have ever brought in.
"Intellect, humor and lots of practical learning."
We were thrilled to have Jon Picoult as the keynote speaker for our virtual conference. His presentation was very well received. Jon brought real-world relevance to his talk, with a logical and complete framework for creating a world-class customer service experience. If you’re looking for a speaker who will bring intellect, humor and lots of practical learning, we absolutely recommend Jon.
“He was the highlight of our entire event.”
Jon’s keynote presentation at our conference was outstanding. His energy, humor and ability to keep the audience engaged is truly impressive. He was the highlight of the entire event and received the highest rating on our feedback survey.
Ideal Audiences For Jon’s Keynotes
No matter what kind of “customer” your audience serves – consumers or colleagues, individuals or institutions, employees or employment candidates – Jon’s keynote programs will help them do it with distinction.
Business Executives, Business Owners & Entrepreneurs
who want to stand out from the crowd and create competitive advantage via the product and service experiences they offer.
Sales, Marketing & Customer Service Frontline Staff
who are looking for ways to convert more prospects, impress more customers and strengthen overall brand loyalty.
Organizational Leaders, Managers & Supervisors
who wish to strengthen employee engagement and create a workplace that fosters customer experience excellence.
Internal Support Staff (HR, IT, R&D, Finance, etc.)
who are focused on delivering a great internal customer experience to their colleagues and partner organizations.
Why hire Jon to be your keynote speaker?
Whether it’s a live or virtual session, a sales conference, an all-employee meeting, or an executive retreat – Jon knows there’s a lot riding on your event. With careful attention to every detail, he’ll help make your meeting a great success. Here are just a few reasons why:
Check Jon's AvailabilityHe offers a new and refreshing perspective.
Instead of touting well-worn sales and service soundbites, Jon describes fascinating science-based techniques (such as memory sculpting) that enhance how people perceive and remember their interactions with a business – thereby driving better conversion/retention rates, improved brand loyalty, and more profitable growth.
He’s walked in your audience’s shoes.
Jon’s broad business background brings unparalleled credibility to his programs. In addition to being a successful entrepreneur, he’s also led sales, marketing, service, distribution and technology for Fortune 100 companies. Jon can truly relate to the opportunities and challenges faced by most any audience. When he shares his strategies for cultivating customer and employee loyalty, he’s not just speaking from a textbook… he’s speaking from experience.
He's a trusted advisor to the C-suite.
As founder of Watermark Consulting, Jon has personally advised the C-suite at some of the world’s top brands, including companies such as AT&T, Allstate, ADT, Becton Dickinson, Waterworks, and MetLife.
He customizes programs beyond mere window dressing.
Lots of speakers claim to customize every program they deliver, but Jon’s clients are often stunned by the amount of time he spends learning the intricacies of their business and tailoring his speeches accordingly.
He doesn't need any gimmicks to engage your audience.
Jon’s content is king. It’s enlightening and eye-opening, and doesn’t need to be supplemented with flashy attire, magic tricks, or other onstage gimmicks. His keynotes are captivating, his passion is palpable, and his lessons are actionable.
He has a keen appreciation for “the day after.”
The most important day of any event is the day after it ends. Will people apply what they learned, or will they get distracted by the whirlwind of day-to-day business? Jon won’t leave your audience with platitudes – he’ll captivate them with actionable, customized advice that they can easily put to use back on the job.
Trusted by the world’s top companies
