Watermark is a

customer experience consulting


We help companies impress their customers and inspire their employees – creating raving fans that drive business growth.

The story behind Watermark.

We've got a story to tell - and it all starts with our name.

Our Story

A boutique consultancy with big clients.

We’ve worked with some of the world’s top companies, collectively representing over a million employees and $750 billion in annual revenue.

Clients & Testimonials

What makes us different makes us better.

We’ve never sought to be the biggest player in our industry – only the best.

Why Watermark

A focus on more than just customer satisfaction.

If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. Great customer experiences don’t just satisfy, they impress. And that’s precisely what we help our clients do with their customers.

Our Services

A founder who’s walked in your shoes.

Our founder, Jon Picoult, isn’t a career consultant or academic who’s detached from the realities of running and growing a business. He’s a highly-respected former Fortune 100 senior executive who led sales, marketing, distribution, service and IT.

About Our Founder

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