Concise, no-nonsense tutorials to help guide your organization’s customer experience improvement efforts.
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What’s a great customer experience really worth to a company? Our CX ROI Studies provide an answer to that question and have become one of the most widely-cited analyses of their kind.
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Watermark is recognized as a thought leader in customer and employee experience. Our views and opinions are routinely referenced by major media outlets.
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Watermark Founder Jon Picoult is a widely published writer who has served as a contributor to The Wall Street Journal, The New York Times and many other leading publications.
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Build your customer experience knowledge by watching clips of speeches and interviews with Watermark’s founder.
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Find our latest insights and commentary on a wide variety of customer experience topics right here.
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