A collection of practical tips and guidance, derived from our work helping organizations worldwide to enhance their customer experience.
The quality of a company’s CX is a major factor in determining how well that organization can weather a downturn.
Even in a seemingly commoditized business like air travel, customer experience matters.
In this interview with Residential Specialist magazine, Watermark Founder Jon Picoult explains how customer experience design strategies can be applied to the real estate business.
Meeting and conference planners could learn a lot from the customer experience keynote speakers they often hire for events.
Jon is interviewed for the #1 market research podcast, covering a wide range of topics, including how he toted a briefcase around in elementary school (no, seriously).
Even in the face of budget cuts, there are several strategies you can use to preserve your CX improvement initiatives.
Will a more personalized ordering experience boost restaurant sales? McDonalds is betting on it.
Customer satisfaction with retailers falls for a second year in a row; Watermark Founder Jon Picoult explains why.
Twenty companies that “do it right” when it comes to delivering a customer experience that has people coming back for more.
