Jon Picoult has spoken to audiences around the world, sharing his approach for cultivating loyalty in both the workplace and the marketplace.

Jon Picoult helps companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is the Founder of Watermark Consulting and a noted authority on customer experience.

A sought-after business advisor and speaker, Jon’s insights have been featured in dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and Inc. He has worked with some of the world’s foremost brands, personally advising Chief Executives and other members of the C-Suite.

Jon’s philosophy is simple: With every interaction, businesses win or lose share. Each touchpoint – be it with customers, distributors, or even employees – presents an opportunity to either build brand loyalty or erode it. He helps companies capitalize on this concept by creating end-to-end brand experiences that don’t just satisfy, but impress.

Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 companies – leading service, operations, distribution, technology, sales and marketing. Early in his career, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading, global financial services company.

Jon received his A.B. in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University.

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