A collection of practical tips and guidance, derived from our work helping organizations worldwide to enhance their customer experience.
Jon Picoult explains the basics of Net Promoter, and what it tells us about the true value of customer satisfaction. [3 minutes]
Why is “emotion” so important in the delivery of a great customer experience? Jon Picoult explains the cognitive science behind this CX strategy. [2 minutes]
Jon Picoult describes how even the subtlest actions of organizational leaders can help create a work environment that fosters excellence. [2 minutes]
